As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to (insert email address) or use the standard cancellation form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

Please note that you will not be refunded shipping costs for your cancellation.

Read more about cancellation here.

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. You will be responsible for returning the item and will be liable for any damage that may occur during transport.

Condition of the item when you return it

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, properties and functioning of the item, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.

We recommend that you return the item in the original packaging. If the original packaging is missing, this may result in a decrease in the value of the item.

The item is sent to:

Unikure.dk

Kronprinsensgade 16

5800 Nyborg

Denmark

We only accept packages that are sent directly to the address.

You can also cancel the purchase by notifying us and delivering it in person to the above address, if an agreement has been made regarding this.

When you withdraw, we will refund any payments received from you, excluding delivery costs.

We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

We will refund the amount without undue delay and in any event no later than 14 days from the date on which we received your notification of withdrawal. However, we may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been returned.

If you as a consumer want to complain about your purchase, please contact us via kontakt@unikure.dk. If we are unable to find a solution, you can send a complaint to the Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Klageløsning via the Complaints Portal for Nævnenes Hus.

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.

The EU Commission online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in another EU country. Complaint is submitted here - EU complaint form. When submitting a complaint, you must provide our email address [email address].

Complaints - If there is something wrong with the item. If you buy an item and there is a defect in it - for example, a material or manufacturing defect - the rules of the Danish Sales Act apply. You have a 24-month right of complaint, provided that you complain within a reasonable time. If you complain within two months of the defect being discovered, the complaint will always be timely.

Get more information on our RMA page.

If the complaint is justified, we will refund your reasonable shipping costs.

Remember that the item must always be sent in proper packaging and get a receipt for sending. Save the postal receipt including information about shipping costs and any track and trace number.

The item is sent to:

Unikure.dk

Kronprinsensgade 16

5800 Nyborg

We only accept packages that are sent directly to the address.

When you return the item, please enclose a detailed description of the problem.

If you are acting as a business, we reserve the right to remedy, for example, in the form of repairs rather than replacement.

You can find our cancellation form here: Cancellation form

You can find our complaint form here: Complaint form

Our terms and conditions were updated on 21-11-2023.

If you wish to cancel your purchase, you can do so via our online cancellation function below.